Founder & Lead VA
A little more about me.
I’m bi-lingual, fluent in both English and Spanish. I understand the in’s and out’s of the US healthcare system and how to navigate it. With extensive experience in the medical field with Family Medicine, DPC, Private Medical Practices and traditional health care corporations, I have developed a range of skills including attention to detail, communication, problem-solving, and process management that are crucial for a successful VA with a deep understanding of confidentiality and HIPAA compliance.
After 25+ years of working in healthcare, I decided to take my organizational skills, clinical background and passion for efficiency into the VA world. From Neonatal Intensive Care Unit, Newborn hearing screenings in Labor & Delivery to ICU care, Detox Centers, Mental Health, Family Medicine, CMA, Phlebotomy & more.
I've worn many hats in healthcare and these experiences have shaped my deep understanding of patient care, practice operations, and the challenges medical professionals face daily.
Now, as a seasoned Medical VA and business owner, I have the unique pleasure of blending my expertise in healthcare and business operations to create a service that truly makes a difference.
So, what makes me great at what I do? I like to think it’s a combination of my years of experience in healthcare, my dedication and passion.
I look forward to the opportunity to work together!
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Certified Phlebotomist
Certified Clinical Medical Assistant (CCMA)
Certified Cardio-Phlebotomy Technician
Certified EKG Technician
Medication Administration Certified – American Red Cross
CPR & First Aid Certified – American Red Cross
Heartsaver CPR Certified – American Heart Association
Audiology Certification
Newborn Hearing Screening Certification
Meet The Team Behind CIVA
Veronica Lebron
Virtual Medical AssistantVeronica Lebron brings 12 + years of experience as a Certified Medical Assistant and Patient care technician.She began in family medicine, serving a diverse population which taught her the importance of culturally sensitive care.She then transitioned into pediatrics, where she scribed for physicians and later worked in allergy & immunology performing skin prick tests. For the past few years she has served as a Senior Tech in a Neonatal Intensive Care Unit. Across these roles, Veronica has gained expertise in multitasking, EMR documentation, medication administration, handling vaccinations, and patient care coordination, with a strong focus on providing calm and compassionate support.“I’m thrilled to be part of the CIVA team, where I provide virtual medical support that helps providers stay organized, connected, and focused on care”
Tawnya Ybarra
Virtual Medical AssistantTawnya brings over a decade of experience in healthcare operations, virtual support, and community leadership. With a background as a Medical Assistant, Phlebotomist, and Medical Scribe, she has a strong understanding of clinical workflows, patient coordination, and maintaining accurate, confidential records.Her experience supporting both in-clinic and remote operations allows her to step in seamlessly and help practices stay organized, efficient, and patient-focused.Tawnya is known for her reliability, attention to detail, and the genuine care she brings to every interaction. She is passionate about supporting providers and helping practices run with greater clarity and ease as part of the CIVA team.“I'm so excited to be part of the CIVA team and to help providers and practices run with more clarity and ease”
Joselin Ramirez
Virtual Medical AssistantJoselin brings over 11 years of experience supporting healthcare teams in both admin and clinical roles, including front desk coordination, pharmacy support, and medical assisting. She has a strong understanding of patient flow and day-to-day practice operations.She is experienced in managing schedules, coordinating patient care, and supporting documentation workflows, with a focus on efficiency and accuracy. Joselin also brings a strong analytical skillset from her work in claims auditing and payment accuracy, where she helped ensure data integrity and improve internal processes. Known for her calm, detail-oriented approach, Joselin enjoys bringing structure and clarity to busy practices - making her a dependable extension of the team.“I’m so happy to be part of the CIVA team and to help providers feel more organized, supported, and less overwhelmed.”
Q&A
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Cost-Effective Solution: Hiring a full-time in-person employee can be costly for small businesses, especially when considering salary, benefits, and overhead costs. Virtual administrators offer a cost-effective solution as they work remotely and are typically hired on a freelance or contract basis.
Time-saving: Delegating administrative tasks such as email management, scheduling, and data entry to a VA allows you to focus on patient care.
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Data Security and Confidentiality: When working with a virtual administrator based in the USA, you can be confident your data is secure and confidential. They are bound by US data protection laws and regulations, which means they must adhere to strict guidelines when handling sensitive information.
Benefits: Working with a virtual administrator based in the USA offers many benefits, including time zone convenience, cultural understanding, language proficiency, work ethic and professionalism, and data security and confidentiality. These factors can significantly impact the success of your business, making it essential to carefully consider your options when choosing a virtual administrator.
Cultural Understanding: A virtual administrator based in the USA has a better understanding of the culture and business practices in the US. This means they are more likely to understand your business needs and goals. For example, if you run a small business that caters to the healthcare industry, a VA based in the USA would have a better understanding of the nuances of the industry and the specific needs of your clients / patients. They would be more familiar with the terminology, regulations, and standards in the industry, which would enable them to communicate more effectively with your customers, partners, or patients. This would help to build trust and credibility, which is essential for the success of your business. You only get one chance to make a good impression.
