Yes, we are! Every VA holds a HIPAA certificate in:

• Using and disclosing PHI

• HIPAA Privacy

• HIPAA Security

• HIPAA and State Laws

• Becoming HIPAA compliant

We use encrypted password managers like 1Password.

We work Monday to Friday

(We are not available 24/7 or on-call after hours)

We do not answer live incoming calls. However, we do check voicemail messages and make outgoing calls.

Great question! Since I work with multiple providers I use the Time-Blocking method or an asynchronous workflow if preferred by the provider.

Time blocking is a time management method where I divide my day into blocks of time (i.e 30 minutes, 1 hour, 2 hours, etc) and each block is dedicated to a practice.

Asynchronous schedule on the hand is a more flexible option.

I have worked in many specialties including:

• Direct Primary Care (DPC)

• Functional Medicine

• Primary care (Traditional)

• Internal Medicine

• Neonatal Intensive Care Unit

• Labor and Delivery

• Pediatrics

• Mental Health

• Detox Clinic

• Telemetry Hospital Unit

• Physiatry (Spine and Sports)

We offer monthly retainer packages, hourly rates, and project-based pricing. For details on each option and which might be the best fit for your practice, please see our Packages page.

Clients pre-pay for a set number of hours per month (for example, 10, 20, or 40 hours). These hours are distributed evenly throughout the month to ensure consistent support for your practice.

Example:

• 10 hours/month = 2.5 hours/week ≈ 30 minutes/day

• We dedicate up to 30 minutes each day to your practice.

This structure ensures your practice has the support it needs on a regular, predictable basis.

We’ll notify you as your hours are running low. Once your prepaid hours are used up, we can:

1. Continue working at our standard hourly rate, invoiced weekly (Fridays), or

2. Pause work until your hours are replenished the following month to stay within your budget.

Just let us know which option works best for you!

Yes! Just give us 30 days notice. Hours in the current month aren’t refundable, but this helps us wrap things up smoothly for your practice.

Due to the nature of digital products (Virtual administrators provide a fully digital, non-tangible service), we do not offer refunds.

1. Discovery Call: We’ll start with a free 15–30 minute call to discuss your needs and see if we’re a good fit.

2. Proposal: We’ll create and send a proposal for your review.

3. Agreements & Invoice: If you decide to move forward, the proposal includes an agreement to sign and an invoice.

4. Get Started: Once the agreement is signed and the invoice is paid, we can begin!

We don’t require clients to commit to a long-term service contract. However, we do have a Service Agreement that must be reviewed and signed before we start rendering service.

This agreement offers a clear and straightforward overview of our working relationship. It outlines the services we’ll provide, how we’ll collaborate, communication expectations, and other key terms - ensuring everyone is aligned from the start.

The goal is simple: transparency, alignment, and a smooth, professional collaboration from day one.

For healthcare providers, we also provide a signed Business Associate Agreement (BAA) to ensure HIPAA compliance and protect patient privacy. Both documents help set the tone for a secure and professional partnership.

I do have a traditional resume that I use when applying for employee positions. However, as an Independent Contractor and business owner, I typically refer clients to my LinkedIn profile instead. It provides a clear overview of my work history, experience, and professional background in lieu of a resume.

After a free discovery call and onboarding, all time spent on your tasks counts toward your monthly retainer - this includes work, setup, explanations, emails, calls, texts, and meetings.